We make reasonable efforts to ensure that product descriptions, images, colors, prices, specifications, materials, dimensions, fragrance notes, compatible uses, included accessories, and stock information are accurate and up to date. For fragrance products and fragrance tools, scent perception, color, finish, and appearance may vary slightly due to screen settings, lighting, natural material variation, manufacturing changes, or other factors beyond our reasonable control. Please review the product page and any usage information before ordering.

If product information is inaccurate, incomplete, or outdated, we may correct it or, where reasonably necessary, cancel an affected order. We will not charge an increased price or substitute a materially different product for an existing order without your agreement. If we cannot fulfill your order on the agreed terms, we will notify you and explain your options, including cancellation and a refund.

An order confirmation email acknowledges receipt of your order. We accept an order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. This distinction does not affect our obligations concerning payments already received, promised shipment times, cancellations, or refunds.

We may decline, limit, or cancel an order for reasonable grounds, including payment authorization issues, suspected fraud, insufficient stock, incorrect pricing or product information, unauthorized commercial resale, or applicable legal requirements.

If we cancel an order after receiving payment, we will notify you and refund the amount paid for the canceled items, together with any shipping charges that no longer apply, to the original payment method within 3–5 business days. Your payment provider may require additional time to display the refund.

Before you complete your purchase, the checkout page will display the applicable product prices, taxes, shipping charges, discounts, available payment options, and total amount due.

By submitting payment information, you confirm that the details provided are accurate and complete and that you are legally authorized to use the selected payment method.

Our Shipping Policy and Return and Refund Policy form part of these purchase terms and explain processing, delivery, cancellations, returns, exchanges, and refunds. Our Privacy Policy explains how personal information is handled. The specific Shipping Policy and Return and Refund Policy govern their respective subjects if a general provision in these Terms is inconsistent with them. Nothing in these policies limits mandatory consumer rights that apply to a transaction.

Promotional campaigns, discount codes, seasonal offers, and limited-time deals may be subject to additional conditions, including eligibility requirements, expiration dates, redemption limits, and product exclusions.

We may modify, suspend, or discontinue a promotional offer prospectively where permitted by law. This will not remove an eligible discount already applied to an accepted order. Any cancellation due to an error will be handled under the Order Acceptance section, with notice and the applicable refund.

Products offered through arborvessa are primarily intended for lawful personal home-fragrance and scenting use with compatible fragrance products and tools, unless a different use is expressly stated on the product page or approved by us in writing.

You must not engage in fraudulent purchases, unauthorized resale, abuse of promotional offers, manipulation of the checkout process, interference with website operations, or any other unlawful or improper activity.

To the fullest extent permitted by applicable law, arborvessa will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential loss arising from or relating to the website, an order, a purchase transaction, or the use of any product.

Nothing in this section limits or excludes any consumer right, legal remedy, or liability that cannot lawfully be limited or excluded.

We may update these Terms and Conditions by publishing a revised version on arborvessa.com . Unless otherwise required by law, revised terms will take effect after they are posted on the website.

Purchases remain subject to the version of the purchase terms and transaction policies in effect when the order was submitted, unless a change is required by applicable law or separately agreed with you. Later website updates do not by themselves change an existing order.

If you have questions about these Terms and Conditions, please contact us using the details below: